Overview

Thank you for shopping with Yingjie Basin. Our goal is to make sure you are satisfied with your purchase, and we will do our best to resolve any issue with an order fairly and promptly.

This policy applies to products purchased directly from yingjiebasin.com. Return eligibility depends on the specific product and order, so please contact us before sending anything back and we will confirm the requirements that apply to your order.

Eligibility

To be eligible for a return, an item must meet the conditions that apply to your order. Because these conditions can differ between products, please contact us before returning an item so that we can confirm the requirements for your order.

• Return window: please contact us to confirm the time frame that applies to your order before returning an item.
• Condition requirements, for example unused and in the original packaging: items should generally be unused and in their original packaging. Please contact us so that we can confirm the requirements for your item.
• Proof of purchase requirements: please have your order number or order confirmation ready, as we may ask for it when you contact us.
• Any regional or order-type restrictions: some orders may be subject to additional requirements. Please contact us and we will confirm whether any restriction applies to your order.

Items that do not meet the applicable eligibility requirements may not be accepted for return.

Non-returnable or Custom Products

Some products may not be eligible for return, refund or exchange. Because this can differ from order to order, please contact us before ordering or returning an item so that we can confirm the requirements for your specific product.

• Custom or made-to-order products: these may be subject to different return conditions. Please contact us before ordering or returning so that we can confirm what applies.
• Other non-returnable product categories: if you are unsure whether your item can be returned, please contact us and we will confirm.

Whether a custom product can be cancelled, amended or returned once production has started depends on the order. Please contact us as early as possible and we will confirm what is possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, please contact us as soon as possible so that we can look into it.

To help us review the issue, we may ask you to provide supporting details, such as photographs of the item and its packaging, your order number and a description of the problem.

The resolution available, for example a replacement or a refund, and the time frame for reporting a problem depend on the item and the circumstances. Please report the issue as soon as possible so that we can confirm how we can help.

Requesting a Return

To start a return, please contact us with your order number and the reason for the return:

• Email: czyjbasin2021@163.com
• Phone: +8613827349186
• Or use our Contact Us page

Please contact us before sending anything back and we will confirm the return steps that apply to your order.

Please wait for our return instructions before shipping an item back, so that we can confirm the correct process for your order.

Inspection and Approval

Once an authorised return reaches us, we will inspect the item and confirm the outcome with you by email.

We will confirm the expected inspection time frame with you when we issue the return instructions.

We will let you know the outcome of the inspection by email and will explain the reason where the return cannot be approved.

Refund Processing

If your return is approved, we will arrange a refund. Refunds are normally issued to the original payment method used for the order.

After a refund is approved, your bank or payment provider may need additional time to post the credit. Please contact us if you would like us to check the status of a refund.

A refund may be adjusted in some cases, for example where only part of an order is returned or where an item does not meet the applicable requirements. Please contact us if you have questions about your order.

If you have not received a refund that we have confirmed, please check with your bank or payment provider first, and then contact us so that we can look into it.

Shipping Costs

Responsibility for return shipping costs depends on the reason for the return. Please contact us before shipping anything back and we will confirm what applies to your order.

Whether shipping charges are refundable, and whether any amount is deducted from a refund, depends on the circumstances of the return. We will confirm this with you when we review your request.

For higher-value returns we recommend using a trackable shipping service, as items lost in transit may not be recoverable.

Exchanges

If you would like to exchange an item, please contact us first so that we can confirm whether an exchange is possible for your order.

Whether an exchange is possible depends on the item and the reason for the request, including for items that are not faulty. Please contact us and we will confirm whether an exchange is available for your order.

Any price difference, shipping cost or additional steps that apply to an exchange will be explained when we confirm your request.

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